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Find all the information you need to help with your query

Our books
What ages and reading abilities does Booktopia cater for?
What books will they get?
Can I choose the books they will get?
What if my kid doesn't read a lot?
Joining: Sign-up Process and Activation
What happens after I place an order?
When will they start receiving the books?
When do you ship the books?
What's the latest date to order in order to get my subscription in time for Christmas or any other special date?
Joining: Gifting to someone
Can I gift a subscription to someone?
Do I need to know the type of books the kid I'm gifting Booktopia to, likes to read?
Do I need to know what reading ability of the kid I'm gifting Booktopia to?
How do I buy more than one subscription?
I have bought two subscriptions but we are having problems activating them – help!
Joining: Shipping
What is the shipping charge?
When do the books arrive?
Where do you deliver?
Do you ship outside of the UK?
Existing Customers
I’m worried my kid will receive a book they have already read, what can I do?
How can I change my shipping address?
My book hasn't arrived, what should I do?
My book arrived damaged, what should I do?
Do you put stickers on the books? Could I ask for the sticker to be removed?
Can I cancel my subscription?
Can we change the type of books my child is receiving?
Covid-19
Will I continue to receive my books during the Covid-19 outbreak?

Contact Beano Booktopia

If there’s anything you’d like to speak to us about, we’d love to hear from you.

Contact us
Our books
What ages and reading abilities does Booktopia cater for?
  • Booktopia is designed to get 6-12 year old kids reading. It may also suit older kids. Don’t worry about their reading ability.Whether they’re wild about books or need a little encouragement to get reading, we’ll select books that are right for them.
  • Booktopia is suitable for kids who can read by themselves but don’t read a lot; kids who read but don’t yet read books with many chapters; as well as kids who are avid readers and read often. Before activating their subscription, we ask them a series of questions that helps us to get to know them better and assess their reading ability. We then select books that match their reading ability, interests and tastes.
What books will they get?
  • Different kids get different books –depending on their tastes, preferences and reading ability. Our selection of books changes every month. We, focus on new books, so don’t expect a Harry Potter in the post! We can’t promise, but aim to ensure that kids are highly unlikely to receive a book they’ve read before.
Can I choose the books they will get?
  • No, that’s where we come in, trust us to find the perfect books for them!
  • Part of Beano’s secret is that we know how to get kids reading: we’ve been doing that for over 80 years. Beano has successfully developed a love of reading across generations of children, parents, carers and teachers who know they can trust Beano to engage even reluctant readers. We can find out what fires their imagination and make sure they get their hands on books they’ll absolutely love.
What if my kid doesn't read a lot?
  • Your kid doesn’t read a lot, then Beano Booktopia is the perfect gift to get them reading. Our book club is not just for kids who are avid readers. On the contrary: parents and teachers across the country tell us how instrumental Beano can be in getting kids, even reluctant readers, reading. This is what inspired us to create Beano Booktopia.
Joining: Sign-up Process and Activation
What happens after I place an order?
  • You will receive a Welcome Pack, by email and post, to the addresses you provide. The Pack contains your unique activation code. Your subscription won’t start until you activate it! This gives you the opportunity, for instance, to give the welcome pack to your young reader and let them decide when to start receiving the books.
When will they start receiving the books?
  • The new Booktopia subscriber will only start receiving books once they have activated their subscription and taken our discovery quiz.
When do you ship the books?
  • We send books by Royal Mail on the 15th of every month. If the subscriber has activated their subscription by the 14th of the month, then we will ship the first book on the 15th of that month. Otherwise, they will enter our next shipping cycle; on the 15th of the following month. The books are sent out by Royal Mail and should arrive in 2-3 working days.
What's the latest date to order in order to get my subscription in time for Christmas or any other special date?
  • To get their first book by Christmas, your kid would have had to activate their subscription by 14th of December.
Joining: Gifting to someone
Can I gift a subscription to someone?
  • Yes!
  • Beano Booktopia is the ultimate kids’ book subscription gift. All you have to do is name the recipient of the Beano Booktopia monthly book subscription. It can be your own child, a friend’s, a grandchild, niece or nephew – anyone. Whoever you’re buying for Beano Booktopia is one of the most exciting Book subscription gifts to give.
Do I need to know the type of books the kid I'm gifting Booktopia to, likes to read?
  • No. Beano Booktopia is the subscription book club that’s designed to do the choosing for you. Whether they like funny books, adventure books, fantasy or facts, we send them the books we know they’ll love and want to read.
Do I need to know what reading ability of the kid I'm gifting Booktopia to?
  • No. We will help with that. Booktopia is suitable for kids who can read by themselves but don’t read a lot; kids who read but don’t yet read books with many chapters; as well as kids who are avid readers and read often. Before activating their subscription, we will ask them a series of questions that helps us to get to know them and assess their reading ability. We then select books that match their reading ability, interests and tastes.
How do I buy more than one subscription?
  • The best way to do this is to buy individual subscriptions as this will allow you to
    enter the recipient’s name each time. It does mean you will need to input your
    information again (sorry!) but we are sure the children you are buying for will be
    very happy!
I have bought two subscriptions but we are having problems activating them – help!
  • When activating a subscriptions, each activation needs to have a separate profile
    so that the child can take the Discovery Quiz. This means that you will need to
    activate an additional subscriptions using a different email address. If you are having
    problems with this, please contact us at booktopia@beano.com and we will be
    happy to help!
Joining: Shipping
What is the shipping charge?
  • None. The price of shipping is included in your subscription.
When do the books arrive?
  • We ship books on the 15th of every month. If your kids just activated their subscription, and have done so by the 14th of the month, then we will ship the first book by the 15th of that month. Otherwise, they will enter our next shipping cycle, on the 15th of the following month.
  • We ship our books via Royal Mail, and they should arrive within 2-5 working days.
Where do you deliver?
  • We deliver to UK addresses.
Do you ship outside of the UK?
  • Currently, we do not deliver outside of the UK.
Existing Customers
I’m worried my kid will receive a book they have already read, what can I do?
  • We focus on new books in our selection, so it is highly unlikely this will happen. Although we can’t promise, but kids can expect to be getting new books published just weeks prior to shipping. We do that to encourage exposure to some of the best new titles and authors in the market, but also to ensure that kids are highly unlikely to receive a book they’ve read before.
How can I change my shipping address?
  • You can change your shipping address by login into your account here and then updating your address on the shipping page.
My book hasn't arrived, what should I do?
  • We ship books on the 15th of every month. If your kids just activated their subscription, and have done so by the 14th of the month, then we will ship the first book by the 15th of that month. Otherwise, they will enter our next shipping cycle, on the 15th of the following month.
  • We ship our books via Royal Mail, and they should arrive within 2-5 working days.
  • If your book hasn’t arrived in accordance with the above schedule, please get in touch using the form at the bottom of this page and we’ll be able to assist further.
My book arrived damaged, what should I do?
  • Please get in touch.
Do you put stickers on the books? Could I ask for the sticker to be removed?
  • Each book comes with a Beano Booktopia sticker on it, which can easily be removed.
Can I cancel my subscription?
  • You may cancel your subscription within 14 days of payment, and receive a full refund. If we have already shipped your first book, we will ask you to return it back to us. You may also cancel your subscription at any point after 14 days of the payment being made. We will stop books from arriving to you, but unfortunately, we will not be able to offer a refund. To cancel your subscription, please contact us via the button on this page.
Can we change the type of books my child is receiving?
  • Yes, of course! Our Book Ninjas select the books to send based on their answers
    to the Discovery Quiz. If you think your child’s preferences or reading ability has
    changed, please click on the link below to re-take the Quiz and the Ninjas will review
    and select books based on the new information.
    Click here to re-take the quiz
Covid-19
Will I continue to receive my books during the Covid-19 outbreak?

It’s Beano As Usual as we continue to deliver your Books each month. Our priority is to keep the entire Beano team working safely, so you may experience a slight delay in the delivery, which we are working hard to minimise and we thank you for your patience and understanding. Please do contact booktopia@beano.com if you have any questions.